Shipping Policy

Last updated: July 28, 2026

Where we ship

Felytra currently ships to delivery addresses in the United States. Available service and the final shipping charge, if any, are shown at checkout.

Order processing

Orders are generally prepared for shipment within 1–3 business days after payment is confirmed. Processing can take up to 5 business days during holidays, peak periods, supplier reviews, or inventory checks. Business days exclude weekends and U.S. federal holidays.

Please review your delivery address before placing your order. Contact admin@felytra.com immediately if a correction is needed. We cannot guarantee changes or cancellations after fulfillment begins.

Estimated delivery

Delivery time depends on the product’s fulfillment origin, destination, carrier, and current network conditions. Products fulfilled from a U.S. facility may arrive approximately 3–5 business days after shipment. Products fulfilled internationally typically arrive approximately 10–15 days after shipment. These timeframes are estimates, not guarantees, and are in addition to processing time.

Weather, carrier disruptions, address problems, customs or security reviews, and peak demand can extend delivery time. We will not advertise a shorter product-specific delivery window unless that route has been verified.

Tracking

When tracking is available, it is sent to the email address used at checkout. Carrier scans can take 1–3 business days to appear after a label is created. An order may arrive in more than one package.

Shipping charges

Any shipping charge or free-shipping offer shown at checkout applies only to the order and destination displayed. Promotional thresholds and shipping offers can change before an order is placed.

Delayed, missing, or damaged shipments

If tracking has not updated for an extended period, the order is materially beyond its estimate, or the package arrives damaged, email admin@felytra.com with the order number. Keep the product, packaging, shipping label, and any photo or video evidence until we provide instructions. We will investigate with the carrier and fulfillment partner and, when the claim is verified, provide the applicable replacement or refund under our Refund Policy.