Returns & Refunds

Last updated: July 28, 2026

30-day request window

You may request a return within 30 days after delivery. Before sending anything, email admin@felytra.com with your order number and the reason for the request. Returns sent without approval or to a supplier or manufacturer may not be accepted.

Change-of-mind returns

To qualify, the product must be unused, uninstalled, complete with all included parts and accessories, and returned in its original packaging or equally protective packaging. You are responsible for approved return-shipping costs unless the return resulted from our error or a verified defect. Original shipping charges are not refundable except where required by law or when the return resulted from our error.

We will provide the applicable return instructions and return address after approval. Some items, including gift cards, personalized products, and products clearly marked final sale, are not eligible for change-of-mind returns.

Damaged, defective, incorrect, or missing items

Contact us within 30 days after delivery. Include clear photos or video showing the issue, plus the original packaging, shipping label, and the affected item. Do not discard the product or packaging until we provide instructions. If a lighting product appears unsafe, stop using it immediately.

After the issue is verified, we will offer an appropriate replacement or refund. A physical return is not always required for a verified damaged, defective, incorrect, or missing item.

Cancellations

Contact us as soon as possible if you need to cancel. A full refund is available when cancellation is completed before fulfillment begins. Once processing or shipment has started, cancellation is not guaranteed and the return process may apply.

Refund timing

Approved refunds are issued to the original payment method. After a refund is initiated, banks and payment providers commonly require 5–10 business days to post the funds. We cannot direct a refund to a different payment method.

How to contact us

Email admin@felytra.com with your order number and relevant details. We will review the request and provide the next step. This policy does not limit any non-waivable rights available under applicable law.